Shopping and Returns
We want you to be happy with your shopping experience which is why we have a 'no quibble' quality guarantee. Goods purchased can be returned within 14 days of receipt for a full refund. If your order doesn't meet your expectations please contact us straight away and we will do everything possible to put things right.
Cancellation
You can cancel or amend any order placed with Coconutty.co.uk, provided that the order has not yet been dispatched. If the order you want to cancel has been dispatched, you will need to wait until the order is delivered to you before you can cancel the order. You can then return the order to Coconutty for a refund. Your order can be returned to the address below for a refund. Coconutty Ltd. reserves the right to cancel and refund any order at its discretion.
Your order can be cancelled and monies refunded in full, by emailing info@coconutty.co.uk or writing to the address below, within 14 days after the day on which the goods were received. Your refund will be processed via the same payment method as your original purchase.
Order Dispatch
Your order is packed and dispatched from our warehouse. On the rare occasion that we're out of stock of any items you ordered we'll contact you to advise an approximate waiting time or offer you an alternative or refund. We don't use drop-shippers or third-parties, your order comes direct from us.
If you've not received your order within a few days please notify us. In some circumstances the package may have been delivered to a neighbour if you were out or returned to the delivery depot or post office if there was no answer at the time of delivery.
Our 'Prompt Delivery' Guarantee
We use UK postal services Parcelforce and Royal Mail and zero-emissions services where possible to deliver your order to you on time, every time. We will refund any delivery cost you've paid if a delivery attempt has not been made within the specified duration of your chosen delivery option selected at checkout. We advise that customers do not take time off work or wait in for delivery, and instead specify an alternative delivery address or 'safe place' in the comments box at checkout. Dispatches happen daily on working days (Monday to Friday), orders placed after 1pm Friday are dispatched the following working day.
Returns
Upon receipt of an order, if any item is not in perfect condition please notify us at info@coconutty.co.uk. This must be done as soon as possible if you wish to make a claim. When returning an item, for your protection we recommend using a recorded-delivery service.
Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.
For more information on your right to withdraw from purchase within the seven day cooling-off period, more information is available at the Department of Trade and Industry's website.
Please follow these simple steps when returning an item
E-mail info@coconutty.co.uk with:
- Your full name
- Full address
- Reason for return
Then post the item to the address given by reply.
Your satisfaction is our priority as our business is built on happy customers that come back again and again. If you have any issues please contact us and we will do everything possible to put it right: info@coconutty.co.uk
Thank you for your custom.