Shipping policy
Shipping & Delivery Policy
All stock is held at our warehouse in West Yorkshire and is dispatched on a daily basis (Monday to Friday, excluding bank holidays). We do not use drop-shipping or overseas fulfillment services; your order comes directly from us.
1. Dispatch & Processing Times (Handling Time)
- Standard Processing: Orders are typically verified, packed, and dispatched within 1 to 2 business days.
- Daily Cut-Off: For Express Delivery, orders placed before 1:00 PM on a business day will be dispatched the same day. Orders placed after this time or over the weekend will be processed the following business day.
- Out of Stock Items: On the rare occasion that an item is out of stock, we will notify you within 2 business days to offer an alternative item, an estimated waiting time, or a full immediate refund.
2. Shipping Rates & Transit Times
Available options are automatically calculated and can be chosen at checkout based on your exact delivery address and order weight:
UK Mainland Shipping
| Order Total | Shipping Option | Cost | Delivery Time (Transit) |
|---|---|---|---|
| Over £39 | Super Saver FREE Delivery | FREE | 5–8 business days |
| Standard Delivery | £3.95 | 3–5 business days | |
| Express Delivery | £6.95 | 1–2 business days | |
| Under £39 | No-Rush Delivery | £2.95 | 5–8 business days |
| Standard Delivery | £3.95 | 3–5 business days | |
| Express Delivery | £6.95 | 1–2 business days |
- Highlands and Islands: Deliveries to remote locations (including the Scottish Highlands or UK islands) are available at the rates above but may take up to 2 business days longer to arrive.
Northern Ireland Shipping • Coconutty is not liable for any customs duties, clearance fees, or import taxes incurred on deliveries to Northern Ireland. These charges are the sole responsibility of the recipient.
Due to varying carrier structures, shipping to Northern Ireland is calculated strictly by parcel weight at checkout.
- Royal Mail: £2.95 for orders up to 9.99kg. Delivery takes 3–5 business days.
- Heavy & Bulk Goods (Courier): Rates range from £9.99 for Northern Ireland parcels depending on weight (brackets range from under 25kg up to 500kg bulk pallets). Delivery options for courier transit take either 3–5 or 5–8 business days. Your exact weight-based courier rate will be calculated instantly at checkout.
Please note: We currently deliver to the United Kingdom and Northern Ireland only. We do not offer international shipping.
3. Delivery Addresses & Verification
To ensure the security of your transaction and protect against fraud, all orders go through a routine payment approval and address verification process before shipping.
- While we allow shipping to alternative delivery addresses (such as your workplace), your billing address must exactly match the address registered to your payment card.
- If our security system flags an address mismatch or potential fraud, our customer service team will reach out to verify your details before the order is dispatched.
4. Damaged Items & Forwarding Policy
Please inspect your parcel immediately upon arrival. If your item arrives damaged, please notify us at info@coconutty.co.uk as soon as possible with your order number and clear photos of the damaged product and outer packaging.
- Address Guarantee: Your parcel is guaranteed only to the original delivery address provided on your order.
- Forwarded Packages: We cannot be held responsible for a damaged parcel that had been forwarded on to another address by a third party.
Thank you for your custom!